About Us - An Introduction to Gemma
GEMMA Communications Corporation is a publically owned Canadian, outsource call center services provider. We are a compilation of people with tremendous expertise and knowledge, that have come together to form an advanced organization capable of reproducing successes over and over again.
As a leader in call center outsourcing, GEMMA develops and deploys outstanding solutions that allow our clients to reduce operating costs, re-engineer profits and improve customer satisfaction.
Our integrated solutions are designed to meet the express requirements of each client, from outbound customer acquisition to inbound customer care, and everything in between.
At GEMMA, our goal is to work closely with our clients to ensure profitability and competitive advantage and our track record speaks for itself. Since 1999, our innovative technology and service offerings have reduced our clients operating costs, raised their customer satisfaction levels and increased their revenues. Our clients include some of the world's largest corporations from within the financial services, consumer products, utilities and communication sectors.
GEMMA uses only leading and proven hardware, software and service suppliers, regularly evaluating their performance and effectiveness. We follow strict security procedures and have detailed contingency measures to address almost any redundancy requirement.
We have developed and implemented a comprehensive operational and process template that defines and measures all tasks. This ensures that each call center is working from a common baseline and that quality and customer satisfaction are woven into every operational aspect of our centers.
Key Benefits
Managing outsourced customer service and technical support needs: GEMMA's outsourced customer support solutions allows your organization to focus on its core business activities, knowing that your customers are receiving high-quality service 24 hours a day, 7 days a week.
Improving customer satisfaction and retention: GEMMA works with your organization to purge customer frustration and dissatisfaction. We recognize that satisfied customers are repeat customers.
Maximizing revenues: By introducing your customers to new possibilities or proposing alternatives, GEMMA's agents make every live interaction a revenue generating opportunity. Our agents are specially trained in all facets of our clients' businesses, including their products, services, processes and ideology.
